Complaint Solution Policy
Complaint Solution Policy
Complainant Protection and Confidentiality Measure
In protection of the right of the complainant and the informant who perform in good faith via http://www.readyplanet.com, name, address or any information that can identify the complainant or the informant shall be concealed, and the information of the complainant and the informant must be kept as confidential by limitation of the person in charge of complaint verification to be able access into such information only.
Nevertheless, the receiver of the information from his/her duty performance relating to complaint has the duty to retain the information, complaint and documentary evidence of the complainant and the informant as confidential. It is prohibited to disclose the said information to other person whose duty is not related unless it is a dutiful disclosure as prescribed by law.
Action upon Receipt of Complaint
http://www.readyplanet.com will immediately consider the received complaint and notify the related work unit to investigate fact relating to the received complaining issue, and take an appropriate corrective action. http://www.readyplanet.com will periodically monitor the progress. The related work unit will notify the operating result within the suitable period of time for acknowledgement of the complainant at free of charge.
Complaint Receiving Channel
The complainant must specify the details of issues which will be complained, and name, address, contact Tel No., and send to http://www.readyplanet.com via three channels as follows.
1. Send complaint letter by post to:
Ready Planet Co., Ltd. (Complaining)
No. 89 AIA Capital Center building 7th floor, Rooms 701-705 Ratchadaphisek Rd, Din Daeng Sub-District, Din Daeng District, Bangkok 10400
2. Letter via Email address: complaint@readyplanet.com
3. via Web Page of http://www.readyplanet.com from Contact Us Page
The team shall accelerate to verify your complaint and get back to additionally inquire about the occurred problem within 5-10 working days.
