R-CRM Service Conditions

The member has acknowledged, agreed, and consented to comply with the General Terms and Conditions for using the Products and Services (General Terms and Conditions) as specified in https://terms.readyplanet.com/15856245/general-terms-and-conditions and the Specific Terms and Conditions as follows:

 1. About the Service

1.1 R-CRM service is a service in the type of an annual lease (software as a service) and is a service under ReadyPlanet Marketing Platform which the Customer agrees to use the service in the chosen package. 

1.2 R-CRM service is a service the Service Provider has designed and developed the system and program to the member to mutually use them after making a payment for the service fee. The Customer can access into the system through https://rmp.readyplanet.com/login in order to edit the account information, make setting up, add, revise, and manage the list of customers from many channel systematically, track, and assess, up until the process of closing the deal.

1.3 The system of R-CRM service and the program’s element design have correctly been developed under the copyright. The Service Provider reserves the right of the system of R-CRM service and template. Any person is prohibited to copy, reproduce, or use in other place without written approval. 

1.4 The Customer has studied and understood the specification of R-CRM service provided by the Service Provider as shown on the webpage https://www.readyplanet.com/16895520/salesdesk and the Customer has decided to use the service with this existing specification and accepts any change which may have to the functions in the system in future by mean of developing and updating new version in both increasing and decreasing the functions, improving and developing the method of use, user interface, increasing the system’s safety, and improving and changing the service in other aspects.

1.5 The Customer accepts the Privacy Policy shown in http://terms.readyplanet.com/16649403/privacy-policy

2. Renewal of the Package and Cancellation of the Service

2.1 The Service Provider shall send the Customer advance notification that the activating package is expiring both via email and via phone. If the Customer wishes to renew the package, shall notify the Customer at least 15-day in advance before the package is expired. 

2.2 If the Customer does not wish to renew the package within the specified time. On the date of expiration of such package, the service shall be deemed terminated and the Service Provider reserves the right to remove the Customer’s account from the system within one month after the date of expiration. 

2.3 If the Customer cancels the service, the Customer can no more access into its information management system in R-CRM service and the Service Provider shall delete all information according to its deleting period. Therefore, the Customer shall save information in its other storage sources for its own use. 

3. About the Service

3.1 The Service Provider shall put its utmost effort to arrange the system to be stable. However, if there is any uncontrollable problem, causing the system temporarily inoperative or there is any other problem between the Customer and its customer, the Service Provider shall not be responsible for damage which may arise. 

3.2 The Customer shall back up or save information and contents in its own other storage source. If there is any uncontrollable problem, causing information and contents shown in R-CRM program or in the system lost, the Customer shall put its original into R-CRM system again. However, the Service Provider shall put its utmost effort to prevent the Customer’s information from loss. 

3.3 The Service Provider has provided the backup system of the Customer in accordance with the standard of the Service Provider. In the event where any serious damage occurs, the Service Provider can restore the last backup from the system which the Service Provider has continuously improved and developed it and can restore it proficiently. However, the Service Provider has not guaranteed any damage arising in the event where the stored information is lost.

 4. Change of the Rules, Regulations, and Conditions 

4.1 The Customer R-CRM has already accepted and understood all details and conditions of R-CRM service.

4.2 The Service Provider shall change the rules, regulations, and conditions of the service for the appropriateness at all time. In such case, the Service Provider reserves the right to change the same without advance notice and shall not be responsible for damage arising to the member or the third person as the result of such change.

4.3 The Service Provider reserves the right to cancel the service and/or the access of information, whether partially or wholly, including relevant services in any part of such R-CRM. The Service Provider without advance notice can make the said termination or cancellation.

4.4 The Company reserves the right to provide R-CRM service to the Customer complying with the law and the Service Provider reserves the right to withdraw the Customer’s membership failing to comply with the rules, regulations, or policies of the Service Provider.